If the headband (the plastic piece between the 2 hinges) is broken & needs replacing.

If the metal hinge that connects the headband to the arm is broken & needs replacing.

If your ear pads are loose, lost or generally worn and in need of replacement.

If the inside panel on the arm of you headphones is broken and needs replacing.

If your headphones are experiencing any sort of audio issue including intermittent issues or no connectivity at all.

If your headphones won't turn on, cut out intermittently or won't hold charge.

1. Place an order for your desired repair and you’ll receive a pre paid postage label for you to apply to your packaged headphones & drop off at your local Post Office parcelshop. A QR Code will also be available for you to scan at your local parcelshop if you don’t have a printer.

2. On the day that we receive your headphones, we’ll complete an external inspection and email you to confirm that we’ve received the device & the repair service process is under way.

3. You can then expect to receive your device back in the turnaround time that is advised the product description of the repair you’ve purchased. You’ll be notified and supplied tracking once your device has been dispatched.