How Our Headphone Repair Service Works
Our streamlined four step process ensures a stress free repair from the moment you book to the day it's delivered.
1. Order
Select your headphone repair and checkout online.
2. Receive
Instant confirmation email and your tracked postage label soon after.
3. Post
Affix the pre paid label and drop off at any Post Office or parcel box.
4. Fix & Return
We fix, test, and mail them back in 1–5 days.
Packaging Tip: It's best to package your headphones in a small box with protective wrap, or inside your original headphone case within a padded jiffy bag.
Communication & Transparency
We believe clear communication is essential for a trusted audio repair service. We keep you updated at every stage so you always know where your headphones are in the process.
Once your headphones are dispatched, Royal Mail will handle delivery notifications and provide your specific tracking details.
Order Confirmation
Sent within minutes of booking to confirm your repair slot and provide packing instructions.
Inspection
Sent by 3:30pm on the working day your headphones arrive, confirming safe delivery to our workshop.
Dispatch Notification
Sent by 4pm once repairs, acoustic balancing, and testing are complete.
Expert Support When You Need It
We are here to help with any diagnostic questions or repair updates. We pride ourselves on responding swiftly during our dedicated workshop hours:
Whether you have a question about driver replacements, headband repairs, or Bluetooth connectivity, you can contact us at any time, and we will get back to you as soon as we are back at the bench.
What To Do Now
Navigate to your headphone repair page by selecting your brand and model to book your repair today.
Select Your Headphone Model →Get A Quote Form
If you have multiple repairs that is not covered by our add on options or if you can't find your fault on your model's common faults page, complete our Get A Quote Form to receive an individual quote.