1. Once you’ve placed your order for our ear pad replacement service, you’ll receive an email from us with details on how to send your headphones to us.

2. On the day that we receive your headphones, we’ll complete an external inspection and email you to confirm that we’ve received the device & the repair service process is under way.

3. You can then expect to receive your device back in the turnaround time that is advised the product description of the repair you’ve purchased. You’ll be notified and supplied tracking once your device has been dispatched.

Your headphone repair service order includes the £5 return postage cost – this is via Royal Mail and your parcel will be tracked, insured & will provide you with a delivery time slot. You are responsible for sending your device to us – once you’ve placed your order, you will receive a unique repair reference number and instructions on what method is best to send your device to us.

Turn around times will depend on which repair that opt for.

For repairs that we stock parts for, the turnaround time is 1-3 working days from when we receive your device.

For repairs that we don't keep stock form, the turnaround time is 6-12 working days from when you place your order.