FAQs
For Beats by Dre headphones we offer a full range cosmetic and function issues. For other popular branded headphones such as Sony, Bose, JBL, Logitech, Marshall, Skullcandy & Sennheiser – we offer headband & ear pad replacements.
The cost of an idividual repair can range from £20 – £70 & if you have multiple issue then the total repair fee will be slightly more than this. All of our prices are shown on each individual repair page.
The turnaround time (from when we receive your headphones until you receive them back) ranges between 1-5 working days. We also offer a Fast Track service whereby you skip to the front of the repair queue for an additional £5.
We also offer limited repairs for other branded headphones.
View Models of Beats & Common FaultsWhen you have navigated our site to the repair that you need, you will pay via our site when you place your order. You can pay using major credit and debit cards, including Visa and Mastercard as well as Google Pay & Apple Pay.
Get a QuoteOnce you’ve placed your order you’ll firstly receive a confirmation email which is automatically generated and you’ll receive it instantly. You’ll then receive your pre-paid postage label in the email that follows – we’re currently generating these labels manually so you’ll receive them fairly promptly within our working hours of 09:00 – 16:00, Monday – Friday.
For functional repairs your headphones will come back in the same condition cosmetically that you sent them in. For cosmetic repairs, the part or parts that were damaged will have been replaced entirely so your headphones will come back in a much better condition & sometimes looking almost like new!
If you have a question that isn’t answered above, please feel free to contact us!