Beats by Dre Wireless
Common Faults



If your headband has snapped or had its hinge brackets damaged.



If your hinge has broken but your hinge brackets on the underside of your headband are still intact.

Under Cushion


If the grey or white rubber headband under cushion has been lost, damaged or separated from its inner tracking.

What to do Next

After identifying the fault/s from the list above, fill in our repair form.

Fill in Repair Form

Multiple Faults

If you have multiple faults with your headphones, or have multiple headphones to send to us, you will receive a discounted price from those listed in our pricing.

If your fault isn’t covered in our list and you’re confused to what your issue is, or would like to know if you’re eligible for a discounted price, please get in touch for an exact quote.

Frequently Asked Questions

Read our FAQs

Prefer to Make the Repairs Yourself?

We have genuine parts available to buy