Beats by Dre Mixr
Common Faults



If your headband has snapped or the plastic on your hinge has snapped but the internal wiring is still intact.

Under Cushion


If the rubber headband under cushion is lost, damaged or separated from its inner tracking.

Internal Wiring Issue


If the sound only plays through 1 speaker, depending on which side you have the cable plugged into.

1 Speaker


If one speaker has stopped working, decreased in quality or has a faint crackling.

Both Speakers


If both speakers have stopped working, decreased in quality or have a faint crackling.

Jack Port


If the sound is intermittent in one or both ears depending on the position of the cable or if the jack port is generally damaged.



If your earpads are loose, lost or generally worn and in need of replacement.

What to do Next

After identifying the fault/s from the list above, fill in our repair form.

Fill in Repair Form

Multiple Faults

If you have multiple faults with your headphones, or have multiple headphones to send to us, you will receive a discounted price from those listed in our pricing.

If your fault isn’t covered in our list and you’re confused to what your issue is, or would like to know if you’re eligible for a discounted price, please get in touch for an exact quote.

Frequently Asked Questions

Read our FAQs

Prefer to Make the Repairs Yourself?

We have genuine parts available to buy